| Publication Date | Publication Title | Author(s) | Form |
|---|---|---|---|
| January 2012 | "The Meta-design of Dialogues as Inquiring Systems" [view abstract and presentation slides ] |
David Ing with Peter Jones | presentation slides for a Design with Dialogue session |
| July 2011 | "Systems Thinking Courses in the Master's Programme on Creative Sustainability at Aalto University: Reflections on Design and Delivery of the 2010-2011 Sessions" [view abstract and article ] |
David Ing | article in conference proceedings for ISSS 2011 |
| June 2011 | "Systems Science and Systems Engineering Synergies" [view context, abstract and presentation slides] |
Gary S. Metcalf and David Ing, with Duane Hybertson, Harold "Bud" Lawson, Jennifer M. Wilby, Len Troncale and Hillary Sillitto | a report by a project team of the Systems Science Working Group at the INCOSE International Symposium 2012 |
| March 2011 | "Natural systems, service systems: Scientific perspectives on redesigning social-ecological systems" [view abstract and presentation slides] |
David Ing | presentation slides for Resilience 2011 |
| February 2011 | "Systemic Thinking for Planners and Designers" [view course content] [view reflections] |
David Ing | open courseware for a systems thinking course in the master's programme in Creative Sustainability at Aalto University |
| November 2010 | "The Systems Sciences and Systems Engineering" [view context map] [view description and web video] |
David Ing | a web conference for the INCOSE Working Group on Complex Systems |
| October 2010 | "Systemic Thinking of Sustainable Communities" [view course content] [view reflections] |
David Ing | open courseware for a systems thinking course in the master's programmme in Creative Sustainability at Aalto University |
| October 2010 | "Panel on Service Systems and Systems Sciences in the Twenty-First Century" [view context, introduction and article] |
David Ing | an article in INCOSE Insight, the quarterly magazine of the International Council on Systems Engineering |
| August 2010 | "The Science of Service Systems" [view context, introduction and section of the proceedings] |
David Ing, with Norimasa Kobayashi, Allenna Leonard, Gary Metcalf, Todd Bowers, Janet Singer and Jennifer Wilby | an excerpt from the Proceedings of the Fifteenth IFSR Conversation, (Gerhard Chroust and Gary S. Metcalf, editors), Institute for Systems Engineering and Automation, University of Linz, SEA-SR-28, August 2010. |
| July 2010 | "Service Systems and Systems Sciences in the 21st Century" [view context, abstract, outline and presentation slides] |
Jennifer M. Wilby, Kyoichi Kijima, David Ing and Gary S. Metcalf | panel positions and presentation slides from the INCOSE International Symposium 2010, at Chicago |
| March 2010 | "Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences" [view abstract and chapter] |
David Ing | a chapter in The Science of Service Systems (Haluk Demirkan, James C. Spohrer and Vikas Krishna, editors), in the Service Science: Research and Innovations (SRII) in the Service Economy book series, Springer 2011. |
| February 2010 | "The Emerging Science of Service Systems" [view presentation] |
David Ing | presentation slides for lecture at the Organizational Dynamics Lecture Series, at University of Pennsylvania |
| September 2009 | "Dynamics of Service Businesses" [view presentation] |
David Ing | presentation slides for lecture at the Master's program in International Service Business Management at Helsinki Metropolia University of Applied Sciences |
| September 2009 | "Conversations on an Emerging Science of Service Systems" [view presentation] |
David Ing | presentation slides for UKSS 2009 |
| July 2009 | "Envisioning Innovation in Service Systems: Induction, Abduction and Deduction" [view abstract and article] |
David Ing | article in conference proceedings for ISSS 2009 |
| October 2008 | "SSMED and SOA: Service Science, Management, Engineering and Design and Service Oriented Architecture" [view presentation] |
David Ing | presentation slides in conference proceedings, and presentation slides, for Cascon 2008 |
| September 2008 | "Offerings as Commitments and Context: Service Systems from a Language Action Perspective" [view abstract, article and presentation] |
David Ing | article in conference proceedings, and presentation slides, for UKSS 2008 |
| July 2008 | "Business Models and Evolving Economic Paradigms: A Systems Science Approach" [view abstract, article and presentation] |
David Ing | article in conference proceedings, and presentation slides, for ISSS 2008 |
| November 2007 | "Services Engineering and Management, Value Coproduction, and Situated Practices" [view introduction and chapter] |
David Ing | chapter in research report, following SEM 2006 |
| October 2005 | "Negotiated Order and Network Form Organizations" [view abstract] |
Annaleena Parhankangas, David Ing, David L. Hawk, Gosia Dane, and Marianne Kosits | article published in Systems Research and Behavioral Science |
Pre-2005 content is available at the Systemic Business Publications page.
Jennifer M. Wilby, Kyoichi Kijima, David Ing and Gary S. Metcalf
The proposal of a panel for the technical program for the INCOSE Chicago 2010 International Symposium required positions papers. This contribution from some senior members of the systems sciences community was planned as part of an initial association with the systems engineering community.
Progress on the emerging science of service systems will be advanced by improved collaboration between scientists, engineers, managers and designers. The endorsement of SysML by the OMG provides an option for rigourous descriptions of service systems.
The domains modeled by systems engineers have generally been technical in nature. "A service system can be defined as a dynamic configuration of resources (people, technology, organisations and shared information) that creates and delivers value between the provider and the customer through service" (IfM and IBM 2008). Service systems in the 21st century not only include service machines, but also commercial relationship interactions and public infrastructural and social offerings. Broadening the domains of interest to the subjective and the ambiguous presents challenges not only the formal modeling of systems, but also the effective attainment and communications of shared understandings.
A group of senior researchers with shared knowledge in the systems sciences has been conducting conversations about service systems, applying modeling tools in both face-to-face and distributed communications. Findings on joint learning, obstacles, and the responses from observers will be discussed.
Jennifer M. Wilby, Kyoichi Kijima, David Ing and Gary S. Metcalf, "Service Systems and Systems Sciences in the 21st Century", INCOSE 20th International Symposium, Chicago, Illinois, July 12-15 2010.
David Ing
The generative conversation at the IFSR Conversation in Pernegg (April 2010) was a culmination of Conversations on an Emerging Science of Service Systems begun at the ISSS meeting in Brisbane in July 2009.
The proceedings for the IFSR Conversation were subsequently published in August 2010.
The conversation began with self-reflections on personal experiences leading each of the individuals to the systems sciences, acknowledging the influence of those trajectories on their perspectives on service systems. In recognition of this science of service systems as a potentially a new paradigm, much of the time together was spent in sensemaking about the intersection between ongoing services research and systems sciences perspectives. This sensemaking led the team to focus the dialogue more on posing the right questions to clarify thinking broadly, as opposed to diving deeply towards solutions that would be tied up as issues within a problematique.
During the conversation, the progress on ideas was recorded on flipcharts. Nearing the end of our time together, the team cut up the flipcharts with scissors, and collated the discussion threads into five clusters: (i) philosophy; (ii) science; (iii) models; (iv) education; (v) development. With service systems as a new domain, the team found all five clusters underdeveloped. Recognizing that all five clusters are coevolving, the phenomenon of service systems was listed in order from the most concrete (i.e. development) through the most abstract (i.e. philosophy). Each of the five clusters was then summarized by a meta-question.
Each of the meta-questions is described below, with some of the dialogue content associated with the question clusters.
David Ing, with Norimasa Kobayashi, Allenna Leonard, Gary Metcalf, Todd Bowers, Janet Singer and Jennifer Wilby, "The Science of Service Systems ", in Proceedings of the Fifteenth IFSR Conversation, (Gerhard Chroust and Gary S. Metcalf, editors), Institute for Systems Engineering and Automation, University of Linz, SEA-SR-28, August 2010.
David Ing
Reports on activities of the INCOSE International Symposium 2010 were included in the magazine INCOSE Insight in October 2010. The Panel on Service Systems and Systems Sciences in the 21st Century was included.
On 14 July at the INCOSE International Symposium in Chicago, four delegates from the International Society for the Systems Sciences described their joint research in a panel on “Service Systems and Systems Sciences in the Twenty-First Century.” The format included an introductory overview, three position presentations, and a discussion.
David Ing, "Service Systems and Systems Sciences in the Twenty-First Century", INCOSE Insight, Volume 13, Number 3, pp. 37-39.
David Ing
The science of natural systems and the emerging science of service systems both have foundations in the systems sciences. The two bodies of knowledge can be brought together for mutual edification.
The natural sciences contribute perspectives of (i) adaptive cycles, (ii) panarchy, (iii) supply-side sustainability and (iv) polycentric relations. The science of service systems contributes perspectives of (i) the service economy, (ii) coproducing outcomes and cocreating value, (iii) language action, and (iv) situational negotiation and predetermined legal codes and rules.
These foundations can be surfaced to more explicitly encourage cross-appropriate of ideas towards an interest of a broader view of multi-scale sustainability in social-ecological systems.
Keywords: service systems, natural systems, social-ecological systems, systems sciences, panarchy, language action, sustainability
David Ing, "Natural systems, service systems: Scientific perspectives on redesigning social-ecological systems ", Resilience 2011, Arizona State University, March 14, 2011.
Gary S. Metcalf and David Ing, with Duane Hybertson, Harold "Bud" Lawson, Jennifer M. Wilby, Len Troncale and Hillary Sillitto
At the INCOSE International Workshop in January 2011, Gary Metcalf volunteered to lead a Systems Science Working Group project team towards some preliminary thoughts on the synergies between systems science and systems engineering. This white paper should continue to evolve on the Systems Science Working Group wiki.
For the INCOSE International Symposium in June 2011, David Ing prepared and presented slides to report on progress to date.
A white paper will be developed (1) to explain the rationale for the cooperation between INCOSE and the ISSS (and other systems organizations), and (2) to establish the inter-dependencies between systems science and systems engineering more broadly.
The connections between systems engineering (SE) and systems science (SS) trace back for decades. Many SE projects now directly involve large-scale social and environmental systems, such as water management, intelligent communities and cities, healthcare, and others in the realm of service systems. The SSWG has begun a dialog with several systems science societies. A memorandum of understanding has been accepted between INCOSE and the International Society for the Systems Sciences (ISSS), and INCOSE has become a member of the International Federation for Systems Research (IFSR). This white paper is being jointly written, describing the shared foundations between SE and SS.
Gary S. Metcalf and David Ing, with Duane Hybertson, Harold "Bud" Lawson, Jennifer M. Wilby, Len Troncale and Hillary Sillitto, "Systems Science and Systems Engineering Synergies", INCOSE 21th International Symposium, Denver, Colorado, June 20-24 2011.
David Ing
In fall 2010 and winter 2011, two new courses in systems thinking were initiated as core curriculum in the master’s programme in Creative Sustainability at Aalto University in Finland. As intensive courses, each was to be conducted as three full days of lectures over eight days, with students fulfilling credit hour requirements both independently and in group activities over a two-to-three month period. To complement the teaching staff at the university, a researcher active in the systems science community was brought in from abroad as a subject matter expert for the two courses.
In the summer preceding the first session, a reading list for the courses was drawn from current leading sources in the systems sciences, starting from 2010 and linking back to prior references of relevance. Lectures were prepared as minimal critical specifications, with concepts mapped into clusters of references, with the majority of sources available electronically over the Internet. On each set of the three lecture days, the courses were delivered in a face-to-face classroom setting, coupled with group activities designed in the style of Singerian inquiring systems. Coordinating artifacts from the instructors evolved and were incrementally updated on a publicly-accessible web site, and students followed the social media style of posting their reflections on publicly-visible weblogs linked with notifications on an activity stream at a systems community hub.
Supplementing the chronological recollections of development and learning during the courses sessions, theoretical reflections constructed in hindsight may serve to inform the form and content of similar educational opportunities in other contexts.
Preparations are underway as the courses are being naturally evolved for a second cohort of students in fall 2011. The completion of one cycle of two courses presents an opportunity for reflections on the approach employed in the innovation/startup cycle, with considerations for improvements and/or replication for similar programs in the future.
Keywords: systems thinking, education, sustainability, resilience, dialogue
David Ing, "Systems Thinking Courses in the Master's Programme on Creative Sustainability at Aalto University: Reflections on Design and Delivery of the 2010-2011 Sessions", Proceedings of the 55th Annual Meeting of the International Society for the Systems Sciences, Hull, UK, July 17-22 2011.
David Ing with Peter Jones
There's a multitude of ways to conduct dialogues. Which approach will be most appropriate towards attaining desired outcomes among different groups? This DwD will dip into systems thinking for some foundations, with an overview of C. West Churchman's design of inquiring systems. With these foundations, participants (dialogue designers) will sharpen their appreciation of alternative modes and techniques. More open dialogic approaches might (or might not) be preferred over more bounded and structured approaches, under different conditions. Theory will be translated into reflective practice through group exercises.
The content for the DwD session will be at the intersection of dialogic design and systems thinking. This session will be co-led by Peter Jones and David Ing.
David Ing, "The Meta-design of Dialogues as Inquiring Systems", Design with Dialogue, at OCAD University, January 11, 2012.