Coproduction and services: good lit review, Xue and Harker (2002)

Web 2.0 as participatory and involving: Exit, Voice and Loyalty: McKee, Simmons and Licata(2006)

Involvement as a bad thing? : Magnusson, Matthing and Kristensson (2003)

Facilitator, broker, organizer, Sundeen (1985)

Coproduction jeopardizing vitality, Brudney (1985)

Cultural assumptions, Ben-Ari(1990)