Lecture
"The Emerging Science of Service Systems", Organizational Dynamics Lecture Series, at University of Pennsylvania, February 15, 2010.
Speaker
David Ing
Outline
- A. Introduction
- B. The "new service economy" and SSMED
- C. The systems in service systems
- D. Artifacts / feeds to follow
Citation
David Ing, "The Emerging Science of Service Systems", presented at the Organizational Dynamics Lecture Series, University of Pennsylvania, Philadelphia, February 15, 2010.
Content
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