2009/09/10 Dynamics of Service Businesses

Submitted by daviding on Sat, 12/17/2016 - 18:59

Lecture

"Dynamics of Service Businesses", Master's program in International Service Business Management, at Helsinki Metropolia University of Applied Sciences, September 10, 2009.

Speaker

David Ing

Outline

  • A. Introduction
  • B. The changing world, and SSMED
  • C. Service-dominant logic
  • D. Service as a paradigm
  • E. A smarter planet
  • F. Artifacts / feeds to follow

Citation

David Ing, "Dynamics of Service Businesses", presented at a class of the Master's program in International Service Business Management, Helsinki Metropolia University of Applied Sciences, Helsinki, Finland, September 10, 2009.

Content