- 1. What could Service Systems Thinking be?
- 2. Systems Thinking
- 3. SSMED (Service Science, Management, Engineering and Design)
- 4. Generative Pattern Language
- 5. Multiple Perspectives Open Collaboration
- 6. Contexts that are coevolving?
David Ing, "Service Systems Thinking: An introduction", Industrial Management, Master's Program, Helsinki Metropolia University of Applied Sciences, Finland, October 2, 2015.